PRIVACY POLICY

This Privacy Policy (“Policy“) is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

This online store is owned and operated by IndiThrob, a fashion and apparel brand operating under the laws of India. Users are requested to read and understand this Policy carefully before accessing or using the website. By using the website, users agree to the collection, storage, and use of information in accordance with this Policy. The company reserves the right to update, modify, revise, or change this Policy at any time without prior notice. Continued use of the website after any modifications constitutes acceptance of the updated Policy.

USER INFORMATION

User information for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by IndiThrob to provide specific services to the user through the Online Store. The user has the option not to provide User Information if the user wishes not to avail the specific service for which the User Information is required.

COOKIES

The website may use cookies and similar tracking technologies to improve user experience, remember preferences, analyze website traffic, and personalize content. Users can disable cookies through browser settings; however, some features of the website may not function properly.

USE OF INFORMATION

User Information may be used for the following purposes: Processing and delivering orders Providing customer support Managing user accounts Improving website performance and user experience Sending order updates and service notifications Detecting fraudulent or unauthorized activities Conducting analytics and research Sending promotional offers, newsletters, and marketing communications Complying with legal obligations The company may use user information to personalize advertisements, product recommendations, and offers based on user interests and browsing behavior.

SHARING OF INFORMATION

User Information may be shared with trusted third parties including: Delivery and logistics partners Payment gateway providers Technical and hosting service providers Marketing and analytics partners Customer support service providers Information may also be disclosed if required by law, legal process, government authorities, or to protect the rights, safety, and security of the business and its users. The company does not sell or trade personal information to third parties without user consent.

DATA SECURITY

Reasonable security measures are implemented to protect User Information against unauthorized access, misuse, alteration, or disclosure. However, users acknowledge that no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed. Users are responsible for maintaining the confidentiality of their account credentials and passwords.

THIRD-PARTY LINKS

The website may contain links to third-party websites, advertisements, or services. The company is not responsible for the privacy practices, policies, or content of such third-party platforms. Users are advised to review the privacy policies of third-party websites before sharing any personal information.

USER RIGHTS

Users may: Access and update their account information Request correction of inaccurate information Opt out of promotional communications Request account deletion subject to applicable legal obligations For any privacy-related concerns, users may contact customer support through the official contact details provided on the website.

RETENTION OF INFORMATION

User Information may be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Even after account deletion, certain information may be retained for record-keeping and compliance purposes.

FORCE MAJEURE

The company shall not be held responsible for any loss, misuse, or unauthorized access of information caused by events beyond reasonable control including natural disasters, cyber-attacks, technical failures, hacking, power failures, or other unforeseen circumstances.

UNBOXING VIDEO POLICY

Customers are strongly advised to record a complete unboxing video at the time of package delivery. This video may be required in case of issues such as: Missing items Wrong product received Damaged product Empty parcel claims Duplicate product concerns Claims related to such issues may only be processed if a proper unboxing video is available.

CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy, users may contact customer support through the contact information available on the website. CONSENT By accessing or using the website, users consent to the collection, use, storage, and disclosure of information in accordance with this Privacy Policy.